Contact
Support is answered by the people who built this
Write to us or message us. One working day for anything ordinary, sooner if your account is breached or a payout is blocked.
Send us a message
Goes to [email protected]
Answered within one working day. Say so in the first line if your account is breached or a payout is blocked and we answer sooner.
Message us on WhatsApp
Fastest for something short
+254 712 000 000
- Monday to Friday
- 08:00 to 20:00 UTC
- Saturday
- 10:00 to 16:00 UTC
- Sunday
- Email only
What opensHello M-FUNDED, I have a question about my account.
Open WhatsAppWe never ask for your password, your wallet seed phrase or a payment over WhatsApp. Anyone who does is not us.
Or write to the right inbox directly
Each one goes to the people who handle it, so nothing gets forwarded twice.
A payout that has not arrived, a wallet address you need changed, or a check you want explained. Say your account number in the first line.
Verification, a document you need removed under the retention schedule, or anything you would rather not put through ordinary support.
Applications to the programme, creatives, and questions about commission and the hold period.